Privacy Policy

1. Introduction

At Zootrek, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and billing address
• Pickup and delivery addresses
• Pet information (name, breed, weight, special needs.)
• Government-issued identification for international shipments

Usage Information

• IP address, browser type, device information
• Pages viewed, time spent on pages, links clicked
• Location data when using our tracking features
• Customer service interactions

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send transactional messages about your pet's journey
• Respond to comments, questions, and customer service requests
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service providers who perform services on our behalf
• Partners involved in your pet's transportation (airlines, ground transportation providers, handlers)
• Legal authorities when required by law or to protect our rights
• Business partners in the event of a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Request the transfer of your information to another service provider
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:support@zootrek.org